1. Agreement to these terms

By accessing [[STORE_URL]] or placing an order, you agree to these Terms and Conditions, our Privacy Policy, Shipping and Delivery Policy, and Cancellation, Return and Refund Policy. If you do not agree, please do not use the website or place an order.

2. Business identity

3. Eligibility and accounts

You must be legally capable of entering into a binding contract under applicable law. You are responsible for providing accurate information, maintaining the confidentiality of your account credentials, and promptly notifying us of suspected unauthorized activity. We may restrict or close accounts used fraudulently or in breach of these terms.

4. Product and food information

• We make reasonable efforts to display product names, images, ingredients, weights, prices, and availability accurately.
• Natural products may show reasonable variation in colour, texture, aroma, or appearance between batches.
• Always review the physical product label for current ingredients, allergens, storage instructions, batch details, best-before date, and usage information.
• Website content is general information and is not medical advice. Consult an appropriate professional regarding allergies, dietary restrictions, pregnancy, or medical conditions.
• Packaging may change while the product formulation and mandatory label information remain subject to applicable standards.

5. Orders and acceptance

Your checkout submission is an offer to purchase. An automated acknowledgement does not necessarily mean the order has been accepted. Acceptance occurs when we confirm or dispatch the order, subject to successful payment, stock, serviceability, verification, and applicable purchase limits.

We may reject or cancel an order for suspected fraud, incorrect pricing, unavailable stock, payment failure, delivery restrictions, legal requirements, or an obvious error. If payment has been captured for a cancelled order, an eligible refund will be initiated to the original method unless another method is required and agreed.

6. Pricing, taxes, and payment

Prices are shown in Indian Rupees unless stated otherwise. Product pages or checkout will indicate whether taxes and delivery charges are included or added. Promotions are subject to their displayed conditions and may not be combined unless expressly allowed.

Available payment methods appear at checkout and may be provided by third-party gateways or banks. By submitting payment, you confirm that you are authorized to use the selected method. See our Payment and Pricing Policy for more information.

7. Shipping, cancellation, returns, and refunds

Delivery estimates, address changes, shipment issues, cancellation windows, eligible return reasons, and refund timelines are governed by our Shipping and Delivery Policy and Cancellation, Return and Refund Policy. Statutory consumer rights remain unaffected.

8. Acceptable use

You must not:

• Use the website for unlawful, deceptive, abusive, or fraudulent purposes.
• Attempt to access systems or data without authorization, introduce malicious code, scrape the website unreasonably, or disrupt its operation.
• Misrepresent your identity, payment authority, delivery details, reviews, or communications.
• Copy, commercially exploit, or remove ownership notices from our content except as permitted by law or written authorization.

9. Intellectual property and third-party services

The website’s branding, text, photography, graphics, product presentation, and other original material belong to Desi Dana or its licensors and are protected by applicable law. The website may use or link to third-party services, including payment, delivery, social, and analytics providers. Their separate terms and privacy practices may apply to your direct interaction with them.

10. Availability, warranties, and liability

We work to keep the website accurate and available, but uninterrupted or error-free operation cannot be guaranteed. To the maximum extent permitted by applicable law, Desi Dana is not liable for indirect, incidental, special, or consequential loss arising from use of the website or products. Nothing in these terms excludes liability that cannot lawfully be excluded or limits your mandatory consumer rights.

11. Indemnity

To the extent permitted by law, you agree to be responsible for losses reasonably caused by your unlawful use of the website, fraud, infringement of third-party rights, or material breach of these terms. This provision does not reduce any rights available to you as a consumer.

12. Governing law and disputes

These terms are governed by the laws of India. Subject to mandatory consumer forums and other non-excludable rights, courts at [[LEGAL_JURISDICTION_CITY_STATE]] will have jurisdiction. Please contact us first so we can try to resolve the concern promptly.

13. Changes and severability

We may update these terms for operational, legal, or security reasons. The version published when you place an order will generally govern that transaction. If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.