Privacy Policy

1. Scope and data controller

This Privacy Policy applies when you browse [[STORE_URL]], place an order, contact our team, subscribe to communications, or otherwise interact with Desi Dana. The business responsible for your personal information is [[LEGAL_BUSINESS_NAME]], trading as Desi Dana, at [[REGISTERED_BUSINESS_ADDRESS]].

2. Information we collect

Identity and contact details

Name, billing and delivery address, email address, telephone number, and account information.

Order and delivery details

Products, variants, quantities, order history, delivery instructions, returns, refunds, and customer-support conversations.

Payment information

Payment status, transaction reference, method type, and limited billing details supplied by our payment partners. We do not ask you to share a card PIN, CVV, OTP, or UPI PIN with us.

Device and usage information

IP address, browser and device type, pages viewed, interactions, approximate location, referral source, and cookie or similar identifiers.

Marketing preferences

Your subscription choices, campaign interactions, product interests, reviews, survey responses, and communication preferences.

Information you provide voluntarily

Messages, photographs, feedback, recipe submissions, or other content you choose to send to us.

3. Why we use personal information

To process payments, confirm orders, deliver products, and provide invoices.
To manage cancellations, returns, refunds, warranty or quality concerns, and customer support.
To operate, secure, troubleshoot, personalize, and improve our website and services.
To prevent fraud, misuse, payment disputes, and other unlawful activity.
To comply with tax, accounting, food-safety, consumer-protection, and other legal obligations.
To send service messages and, where permitted or consented to, promotional communications.
To measure campaign and website performance using cookies or similar technologies.

Depending on the activity, we process information to perform our contract with you, comply with law, protect legitimate business and security interests, or act on your consent. You may withdraw consent for future processing where consent is the applicable basis.

4. When we share information

We may share only the information reasonably required with:

Our ecommerce platform, hosting, cloud, security, analytics, and customer-support providers.
Payment gateways, banks, card networks, UPI participants, fraud-prevention providers, and payment processors.
Courier, fulfilment, warehousing, address-verification, and communication providers.
Professional advisers, auditors, insurers, regulators, law-enforcement bodies, or courts where legally required.
A successor entity in a merger, acquisition, restructuring, or transfer of the business, subject to applicable safeguards.

We do not sell personal information in exchange for money.

5. Cookies and similar technologies

We use essential cookies to operate the storefront and cart, and may use functional, analytics, and advertising technologies subject to your choices and applicable law. Learn more and review available controls in our Cookie Policy.

6. Retention, security, and international processing

We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, tax, accounting, fraud-prevention, and dispute-resolution requirements. Retention periods vary according to the type of information and applicable law.

We use reasonable administrative, technical, and organizational safeguards. No internet transmission or storage system is completely secure, so we cannot promise absolute security. Some service providers may process information outside your state or country; where this occurs, we require appropriate contractual and legal safeguards.

7. Your rights and choices

Subject to applicable law and verification of your request, you may ask us to:

Provide information about or access to personal data we hold about you.
Correct, complete, update, or erase eligible personal data.
Withdraw consent or unsubscribe from promotional communications.
Address a privacy grievance and provide available escalation information.
Recognize a valid nominee where such a right is available under applicable law.

To protect customers, we may request information needed to verify identity and authority before completing a request. Certain records may be retained where required by law or needed to establish or defend legal claims.

8. Children’s privacy

Our store is intended for adults capable of entering into a contract. We do not knowingly seek personal information from children for targeted advertising. A parent or lawful guardian who believes a child has provided information may contact us for assistance.

9. Changes to this policy

We may update this policy to reflect operational, legal, or technology changes. The revised version will be posted on this page with an updated date. Material changes may also be communicated through the website or another appropriate channel.