Order fulfilment
Shipping & Delivery Policy
This policy explains where Desi Dana delivers, when orders are processed, estimated transit times, tracking and what to do if a package arrives damaged.
Shipping coverage and charges
We currently ship to serviceable postal codes across India through third-party logistics partners. International shipping is not available unless expressly offered at checkout.
Available shipping methods, fees and any free-shipping eligibility are displayed before payment. A postal code may become temporarily unserviceable because of carrier restrictions. If we cannot fulfil an order to the supplied address, we will contact you and provide an appropriate resolution, including a refund where the order cannot be shipped.
Processing and estimated delivery
Orders are normally processed within 24–48 hours after successful payment confirmation. Orders placed on weekends or public holidays are generally processed on the next working day.
| Destination | Estimated transit time after dispatch |
|---|---|
| Metro cities | 3–5 business days |
| Tier-2 and tier-3 cities | 5–7 business days |
| Remote or rural locations | 7–10 business days |
These are estimates, not guaranteed delivery dates. Transit time may change because of destination, carrier operations, weather, public holidays, festivals, high order volume, government restrictions or other events beyond reasonable control.
Tracking, delivery attempts and addresses
Tracking
After dispatch, tracking details are normally sent to the email address or mobile number used for the order. Carrier scans can take time to appear after the shipping label is created.
Accurate delivery information
Please provide a complete name, phone number, house or building details, street, landmark where helpful, city, state and PIN code. Contact us within 2 hours of ordering if an address correction is required. Changes cannot be guaranteed after processing and cannot be made after dispatch.
Failed delivery
If delivery fails because the recipient is unavailable, refuses the parcel, or the supplied contact or address is incorrect or incomplete, the carrier may return the parcel to us. Re-shipping charges may apply. Refund eligibility for returned-to-origin orders will be assessed after the parcel is received and inspected, with non-refundable logistics costs deducted where permitted by law and clearly applicable.
Damaged, leaking, tampered or missing packages
If a parcel arrives visibly damaged or tampered, you may refuse delivery where practical. Otherwise, contact us within 48 hours of delivery and provide:
- Your order number and delivery date.
- Clear photographs or an unedited video of the outer package, shipping label, protective packing and affected product.
- A short explanation of the damage, leakage, tampering, shortage or incorrect item.
Keep the product and all packaging until we complete our review. Eligible cases are resolved under our Cancellation, Return & Refund Policy.
Delayed or missing deliveries
If tracking shows no meaningful movement or the order has not arrived after the applicable estimate, email us. We will coordinate with the carrier and update you. A refund or replacement for a shipment confirmed lost will be handled after the carrier investigation or earlier where required by law.