Cancellation, Return & Refund Policy

Cancellation, Return & Refund Policy

Because Desi Dana sells food products, hygiene and safety restrictions apply. This policy explains the limited cases in which cancellation, replacement or refund support is available.

  • 1-hour cancellation request window
  • 48-hour delivery issue window
  • Last updated: 2 September 2026

Order cancellations

A cancellation may be requested within 1 hour of placing the order, provided the order has not already been processed, packed or dispatched. Contact customer care immediately with the order number.

Once processing or dispatch has started, cancellation may not be possible. If Desi Dana cancels an order because an item is unavailable, an address is unserviceable, payment verification fails or fulfilment is not possible, the amount collected for the cancelled item or order will be refunded.

Returns, replacements and eligible issues

Opened or used food products cannot ordinarily be returned because they cannot be safely restocked. We will review a replacement or refund request when:

  • The item delivered is different from the item ordered.
  • The product or container is damaged, leaking or tampered during delivery.
  • The product is expired or otherwise demonstrably unfit for consumption at the time of delivery.
  • An item paid for is missing from the delivered parcel.
  • Another remedy is required under applicable consumer law.

Items and situations normally not eligible

  • Change of mind, taste preference or ordering the wrong item or size.
  • Opened, partially consumed or used products without a verified quality defect.
  • Damage caused by storage, handling or use after delivery.
  • A request received after 48 hours without a reasonable explanation or required evidence.
  • Delivery failure caused by an incorrect or incomplete address or repeated recipient unavailability.
  • Bulk, personalised or customised orders, unless damaged, incorrect or otherwise legally eligible.
Nothing in this policy limits a remedy that cannot lawfully be excluded under applicable consumer law.

How to request a cancellation, replacement or refund

  1. Email care@desidanaorganic.com or call +91 72320 55164.
  2. For delivery issues, contact us within 48 hours of delivery.
  3. Provide the order number, registered contact details, a description of the issue and clear photographs or video showing the product, packaging and shipping label.
  4. Keep the product and complete packaging until the review is closed. Do not return an item without written instructions from us.

We normally review a complete request and respond within 2 working days. We may request reasonable additional information or arrange reverse pickup where appropriate. Approval is based on the order record, submitted evidence, product condition and applicable law.

Resolution and refund timing

Resolution How it works
Replacement An eligible replacement is dispatched subject to stock and serviceability. If replacement is unavailable, an appropriate refund will be offered.
Prepaid refund An approved refund is initiated to the original payment method within 5–7 working days.
COD refund Where applicable, an approved Cash on Delivery refund is made by bank transfer or UPI after the customer securely provides the required account details through an authorised channel.
Posting time After initiation, the bank, card network or payment provider may require additional time to display the credit.

If an approved refund is not visible after the communicated timeline, first check with the relevant bank or payment provider, then contact us with the order number and refund reference.