Payment and Pricing Policy

This page explains how prices, discounts, payment authorization, failed transactions, invoices, and refunds are handled at Desi Dana.

Last updated: 2 September 2026

1. Prices and taxes

All prices are displayed in Indian Rupees (INR) unless clearly stated otherwise.
Product pages and checkout indicate whether applicable taxes are included and whether delivery or other permitted charges apply.
The final payable amount is shown before you authorize payment.
Struck-through prices, savings, coupons, bundles, and promotional offers apply only for the stated period and conditions.
If an obvious pricing or technical error occurs, we may cancel the affected order and refund any amount already captured.

2. Available payment methods

The methods currently available to your order are displayed at checkout. Depending on location, order value, risk checks, and gateway availability, these may include UPI, credit or debit cards, net banking, supported wallets, or cash on delivery. A payment method is available only when it appears in checkout.

Payment authorization

By submitting an order, you confirm that the payment details are accurate and that you are authorized to use the selected method. Your order remains subject to successful authorization and our order acceptance.

3. Secure payment processing

Online payments are processed through authorized third-party payment providers and participating financial institutions. Desi Dana receives transaction status and limited payment metadata needed to manage your order. We do not ask for or intentionally store your card PIN, CVV, OTP, internet-banking password, or UPI PIN.

Never share an OTP, PIN, password, or remote device access with anyone claiming to represent Desi Dana. Our team will not ask you to transfer money to an unverified personal account to complete an online order.

4. Order confirmation and invoices

A successful bank debit does not by itself confirm acceptance of an order. You should receive an order confirmation through the website, email, or another supplied contact channel after our system records the transaction. An invoice or tax invoice will be provided electronically or with the shipment as applicable.

5. Failed, pending, or duplicate transactions

Payment failed

If checkout reports failure, verify whether your bank debited the amount before trying again. A failed authorization normally does not create a confirmed order.

Payment pending

Some bank or UPI responses take time to reconcile. Please wait for a final status or contact us with the transaction reference.

Amount debited, no order

Send us the payment date, amount, transaction reference, and registered contact details. Never send a PIN, CVV, OTP, or complete card number.

Duplicate debit

Contact us promptly with both transaction references. Once verified, any excess amount received will be refunded through the appropriate payment channel.

Banks and gateways may automatically reverse unsuccessful debits according to their processing timelines. We can help trace a transaction, but settlement timing outside our systems is controlled by the relevant financial institution.

6. Verification and fraud prevention

We or our payment partners may perform risk, identity, address, or payment verification. We may hold, reject, or cancel a suspicious transaction to protect customers and comply with law. We will never request more information than reasonably needed for verification.

7. Refunds and reversals

Approved refunds are handled under our Cancellation, Return and Refund Policy. Unless another method is required and agreed, a refund is initiated to the original payment method. After initiation, the bank, card network, UPI participant, or gateway may require additional time to post the credit.